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What Their Customers Are Saying ?

Merchant Lynx Services has honored their contract with us to our satisfaction

Merchant Lynx Services
Our business has been with Merchant Lynx Services since May 2011. Our representative, {Redacted}, has been excellent with regard to customer service and generally answering any questions we may have. Merchant Lynx Services has not surprised us with additional fees, and has honored their contract with us to our satisfaction. For the first time in many years I do not feel the need to constantly check with other competitors for comparative rates,... Read more

Merchant Lynx Services - Point of Service Station

Merchant Lynx Services
Last fall, I had Merchant Lynx Services install a Point of Service Station in my Bistro. It has worked great and is super easy for my employees to use. My money from my merchant account is deposited next day, including American Express. My EMV Migration Sales Specialist, {Redacted} was very helpful, has referred many people to my restaurant, answered my questions and returns my calls promptly. I would recommend Merchant Lynx Services and their... Read more

Merchant Lynx Services - How HAPPY I am with you company

Merchant Lynx Services
Dear Merchant Lynx Services: I usually do not write letters like this, but I felt a need to express to your company how HAPPY I am with you company. You said you were going to cut a third off of my fees and you actually did. In an environment were everyone over promises and under delivers, it was nice to see there still is a company that delivers what they promise. Thanks again and keep up the good work. Rino's Pizza Read more
Merchant Lynx Services's reply to:

Dear Merchant, We regret any inconvenience this may have caused you. As a reminder, per your agreement, you provided MLS parameters regarding average ticket, monthly volume, and any special instructions based on your description of your business. MLS can only go by...
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I didn't like
  • 180 day withholding of funds policy
#1135063
Evan sent this complaint to me because we have been working with the merchant in this office. However he had posted this complaint prior to speaking with this department. {Redacted}, one of our managers has resolved all of his issues. She also reached out to the...
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I didn't like
  • Poor cancellation procedure
#905900
Merchant Lynx pushed us hard to use EMV chip reader. EMV chip reader costs $149 to buy online. But Merchant Lynx leases it to us and charge $32 per month for three years. They say the charge is for protection. They also told us that it protects us from banks'...
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Merchant Lynx Services - Credit Card Equipment Review

Merchant Lynx Services
#1006421
Beware of scam Merchant Lynx Services should be ashamed
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Their rating with the BBB is an "F." It is a "D" with CPO. I wish I had checked on this before signing with them. All their promises of "NO FEES" is patently false. More fees than any other company I have dealt with. I used the Waltham, MA office and my account...
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Anonymous
Anonymous

This is a very, very back company. Authorities should shut it down to avoid more victims ripped by them. All the reviews told the truth. We had fee and other issues outstand...

I didn't like
  • Numerous fees
  • False promises
#842797
I am in charge of the finance of the company. Our business account got hit by fees, charged by Merchant Lynx. I cannot reconcile them and some of the fees are no listed in out contract. Some of the fees were double charged. I want to know we were are paying for...
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Anonymous
MN

It is still a nightmare doing business with this company, endless issues and problems. I am still struggling with this company on over charge issues and chip reader problems w...

I liked
  • Dealing with thme has been a nightmare
#766725
At first glance talking to the sales rep it seemed like a good company. Little did I know what was in store. They signed us up and did not provide a credit card processing unit. Have been in touch with them multiple times about closing the account and getting all...
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#736940
Thank you MLS for showing us the flat rate program. Besides saving money, we know at any time during the month what fees are. The E-Chip capability and I-Phone payment method will help us increase our business. Nail Care-PBG
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#599078
Merchant Lynx Services customer service team is available 24 hours/7days a week. We would like to discuss any questions you have in regards to fees and your merchant processing agreement. Please contact us at 866-873-2200!
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#570042
Merchant Lynx Services's reply to:

Over the past few years the Payment Card Industry has implemented rules and regulations in regards to processing equipment. Several machines that have been used throughout the processing industry are no longer compliant. Having a non-compliant machine can cause...
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#499351

Contact Merchant Lynx Services

Mailing Address:
Merchant Lynx Services
4200 Northcorp Pkwy, Suite 160
Palm Beach Gardens, FL 33410
Phone:
(866) 873-2200
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Merchant Lynx Services's reply to:

In the event an increase for fees or rates are assessed on a merchant processing account, Merchant Lynx Services provides 30 days notice prior to implementing the change. Merchant Lynx Services customer service team is available 24 hours/7days a week. We would like...
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#487789