Their rating with the BBB is an "F." It is a "D" with CPO.I wish I had checked on this before signing with them.
All their promises of "NO FEES" is patently false. More fees than any other company I have dealt with. I used the Waltham, MA office and my account exec was Karen Druziako. First month: I was charged a $99.00 application fee, a $10.00 signature fee, a $30.00 minimum balance fee (before I even got the terminal!) etc...
MONTHLY: $14.95 iaccess fee and since they are paperless you need to pay this fee to get into your account, a $5.00 statement fee, a $10.00 insurance/warranty/paper fee and a random $25.00 fee that has no explanation. Just shows up on occasion on the same day as the monthly debit from your account. NOW, I got a mid-month "enhanced security package" fee for $189.00 that I never asked for or agreed to. There is also a $159.00 yearly fee.
In March 2016 I was informed that the promised percentages (1.99%) were increasing in April. To cancel there is a $495.00 early termination fee. I honestly don't know how these people sleep at night. I trusted Ms.
Druziako when she told me there would be no fees.
I am sick about how duped I was.
Reason of review: Pricing issue.
Monetary Loss: $709.
Preferred solution: TO terminate my contract without a $495.00 penalty and a refund of the $189.00 enhanced security fee and the $25.00 ??? fee. .
I didn't like: False promises, Numerous fees.